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  • KPJ Ipoh Specialist Hospital Vision

    Vision

    The Preferred Healthcare Provider
  • KPJ Ipoh Specialist Hospital Mission

    Mission

    Deliver Quality Healthcare Services
  • KPJ Ipoh Specialist Hospital Core Values

    Core Values

    Safety, Courtesy, Integrity, Professionalism, Continuous Improvement
Our Vision is being THE PREFERRED HEALTHCARE PROVIDER to our clients as we endeavor to be their lifelong companion throughout their healthcare journey. To his/her end, we offer a continuum of highly sought after specialized medical solutions that transcend borders and cultures while covering the entire client's lifecycle from pre-natal to geriatric care.

As we go all out to implement our Mission of DELIVERING QUALITY HEALTHCARE SERVICES and providing Par Excellence, we remain committed to delivering world-class client's care with professionalism and an undivided compassion to the countless communities that we service. At the same time, we continue to keep a keen eye on the provision of quality healthcare services through continuous improvement in client's care and outcomes.

The KPJ Ipoh team undertakes its roles and responsibilities with a spirit of excellent and a passion that exceeds stakeholder expectations first time, every time. They are guided by the Group's Core Values of Ensuring Safety, Delivery Services with Courtesy, Performing Duties with Integrity, Exercising Professionalism at all time, and Striving for Continuous Improvement.


Competitive Environment


From the initially 100 beds hospital now KPJ Ipoh has the bed capacity of 265 beds. KPJ Ipoh is one of the leading hospital in the state of Perak with 31% holding of private hospital beds.

KPJ Ipoh provides a wide range of services to the community in the state of Perak. We are the hospital in Perak that provides Cardiac thoracic Service; this has helped the community from travelling more than 300km to Kuala Lumpur and more than 200km to Penang for cardiothoracic surgery.

Beside of this, KPJ Ipoh also one of the first private hospital that provide neurosurgical, oncology, cardiac cartelization, amongst the 1st hospital in Malaysia successful certify by OHSAS, among the 1st KPJ group hospital successful in receiving BFHI, one of
 the 1st KPJ group hospital to successfully launch the Baby Hatch and etc.

Healthcare industry in Malaysia is experiencing a steady growth and expanding to meet the needs of the society and communities at large. The increasing of consumer awareness translates to an increased demand for improved healthcare services. Due to this scenario, KPJ Ipoh always strive to provide better services, introduce new product with advance technology at the right time and offer at very competitive price in line with clients' needs and market requirements.

KPJ group had a better advantage in benchmarking their information system or data from a group of hospital for their individual upgrade and improvement in term of serving our clients better.


Strategic Context


KPJ Ipoh had implemented various strategies and programs to improve the healthcare services. The hospital obviously had many competitive advantages that it can leverage on, to manage these challenges.

Continue improvement with implemented the Quality Activity such as the IMS to standardize the system and work process. Besides having own nursing colleges. This is a clear advantage for KPJ given that the sector is facing a shortage of doctor and nurses.

In the same time, KPJ Ipoh need to submit 5 years strategies planning to the group for reviewing. This is to ensure every hospital are in line with the future direction set by the KPJ.


Performance Improvement System


KPJ Ipoh had performance improvement system to analyzing performance problem and setting up system to ensure good performance. We adopt IMS standards for all our key processes so as to ensure that we continually improve our efficiency and effective as a tax administration.